Originally Posted by
Andriyko
I was referring to your quote.
I picked one quote as random as I believe you need to include part of the report rather than just posting "blind links".
And the point of that quote was that AirNZ staff went out of their way to help by lending their personal phone so people in the queue could phone the helpdesk.
But, heck, leaving passengers to sleep on the floor helps the bottom line for the shareholders, so why should anybody care?