KEEP SHARING your disappointments with the cabin service manager for each of your QR flight fellow QR Travelers.
These legitimate rants
cannot be ignored after they reach a certain tipping point.
Whenever they come and ask you if everything is alright, make sure to ask the following questions (in no particular order)
- Are you still promoting the Privilege Club on board?
- Are you aware that the Privilege Club Team is undermining your efforts to promote the Flyer programme?
- Have you heard about the "enhancements"? (mention the ultra long replies to queries, the Platinum number phone line suppression, the massive devaluation, scripted replies not addressing the request ... etc)
- Have you noticed a drop in the number of Platinum and Gold members flying QR?
- Why do you think that is the case?
- Am I the only one sharing with you my disappointment with the programme?
- Is there anyone in the top management monitoring your loyal customers satisfaction?
At some point, the cabin crew will either call for the most senior cabin crew manager to come and hear your feedback and/or she will start
taking notes on her tablet.
8) The proceed telling them that you know dozens of Platinum members who have stopped Flying QR because of these insulting enhancements
9) Tell them you know some companies that stopped booking regular flights with Qatar due to the lack of benefits for their employees (who used to accumulate some miles for future personal redemption)
10) Ask if she will forward your feedback to his/her boss and the boss of his/her boss and how you could follow-up (perhaps with a copy) (This is the
important action step)
Let's do this on a regular basis and perhaps share our experience here.