Originally Posted by
LTN Phobia
Third party handling agents have rebooked me at EU outposts well outside the OW network as well, but not all of them seem to be able to or willing to do it.
I do think that the key to solving it is to enable some (it doesn't even have to be every agent) BA call centre agents to rebook outside BA/JBA rather than relying on frankly somewhat inconsistent third party handling agents at outposts though.
My understanding is that its setup like this that in contact centres we cant do this due to IATA regulations.