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Thread: Interesting Redemption to Galapagos Islands
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Old Nov 12, 2018 | 2:15 am
  #10  
flatlander
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Originally Posted by englisha
Just to put some closure on this thread and to explain what happened :

I called LATAM and gave the new PNR. Initially I was told that it wasn't ticketed, but I then gave the representative the 125 ticket numbers. It took some time, but I believe he manually added these numbers to the PNR and now I can see the booking on latam's website. So all worked out well in the end.
I think that's a very useful bit of intel; knowing the failure mode appears to be that LATAM haven't linked the (external) ticket number to their internal booking reference makes it much easier to prompt with the 125- (or, I assume, 001- or other OneWorld) ticket number to cause them to sort it out.
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