I second that. She's been spectacular for me.

I don't have high demands and handle most stuff myself, but she's pulled together complicated and convoluted reservations (and without request, found better dates for us than I originally proposed), locked in suites with adjoining rooms way in advance, handled billing errors with hotels, and has been quick and easy to work with through it all. She has a partner or others on the team that help on days when she's not working.

I don't need the service often, but at least for me, this Globalist perk has worked perfectly.