Originally Posted by
C17PSGR
Seems to me the benefits you reference aren't new to the program. 4 PM and room upgrades have been around in both programs for years.
SPG had it forever, but it is quite new to Marriott...really only once Starwood came into the mix for them.
And remember, Marriott's original 4pm "guarantee" was a weaselly, paper thin attempt at one, until they were called out by the bloggers. So not surprising that Marriott properties are playing fast and loose with the benefit.