Recently came back from New York on the jumbo, when I (and quite a few other passengers on the upper deck) had the pleasure of interacting with a very rude and aggressive Captain. He aggressively told one lady to "move now, I need to get to the flight deck" and another elderly gentleman who was having trouble placing his bag in the locker to "take your time and hold up the entire flight why don't you". I thought this unnecessary. Myself and a few others could scarcely believe what we were hearing (we continued to discuss when we landed) and indeed, the CSM did come after with an embarrassed look on her face (not an apology, which we were not expecting anyways). Cabin crew were great and the flight was thereafter uneventful.

My experience, albeit limited, with BA Captains is that they are charming, extremely polite and courteous, ultra-professional and always have a smile. I also find them far more open than flight crews from other airlines, except maybe the LCCs. This bloke clearly got out of the wrong side of bed that day and took it out on the two unfortunate passengers who got in his way.

Has anyone else had bad experiences with flight crews?