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Old Nov 11, 18, 8:49 am
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 1,803
Originally Posted by lighthouse206 View Post
So my Concierge is utterly useless.... I'm lucky if "Cathy" even responds to my emails (let alone a voicemail) and is clearly capable of nothing I can't get from the Twitter Concierge.

That said, I know that GOOD ones exist because I've heard about them. Any advice as to who to ask for, or how to get a better Concierge?

Seconding that "Cathy" has been just about useless, unfortunately.
steveholt is offline