Hey,

My wife and I recently flew LGW-FLL then MIA-LHR-EDI

As the trip was a surprise for my wife, I didn’t add her BAEC number to the booking until after the first flight as it would have then appeared in her app beforehand.

The MIA-LHR-EDI journey posted to her BAEC account correctly. However, understandably, the FLL flight didn’t (everything posted correctly for me).

She went to the “claim missing Avios” page of the BA website and entered the 125- ticket number but it says “ERROR, The ticket number you have entered is associated with your name”

Is there any other way of her claiming for these points online or will she have to phone up the helpline and explain that the first flight hasn’t posted?

Thanks for the advice