FlyerTalk Forums - View Single Post - Annoyed with AmEx call centers in India
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Old Jul 24, 2004 | 11:30 am
  #9  
haveric
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Originally Posted by meFIRST
What is annoying is their reluctance to transfer you stateside when they can't fix the problem. Ever tried that before? - It's like trying to get blood out of a stone. My guess is their performance is measured on the calls that they take and supossedly get resolved.
This drives me crazy. I have to basically raise my voice to get a US supervisor, who always resolves my problem in 30 seconds...
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