thanks guys, what I dont understand is why they are not giving me any compensation as per EC261 but they will offer EUR 400 in vouchers per passenger.
We already provided them with the invoice of the hotel and they have reimbursed us.
Any idea what is the best way to reply to "this irregularity was a flight safety shortcoming" ? I want to get compensation without going to court or maybe using those websites.
Is there a way to check what actually happened with the aircraft for our flight? I remember I was told that there was a technical problem with the plane.