Originally Posted by
stevendorechester
As others have posted, it' s hard to give advice without more details. A Couple of things to keep in mind:
First, you are entitled by law to the difference in miles, pro-rated, base on the the cost of miles on the day the ticket was issued. They may try and get away with refunding the cost on the day of the downgrade so for anything else you would have to take them to small claims court, but there posts here on Delta refunding based on the lowest possible fare on day of ticketing.
I agree with everything in your post except this point. I agree that in principle that this is true, but the 'rules' are going to be different for award tickets versus paid tickets. There is no law or contract of carriage term that protects a passenger on an award ticket in the same way a paid ticket is. Right or wrong - it is what it is.