So, update, I called Marriott to begin with. Marriott hung up on me 3x, then, finally, pawned me off on the Starwood customer service line (i thought they were all big one happy family?) The SPG rep was nice, but useless, and suggested that I reach out to the hotel.
When I called the hotel, the number went right to a voicemail and the automatic voice kicks in asking me to leave a VM - and the VM number is different from the hotel's number.
Now, I am at a loss as to what to do - Marriott / ghost of SPG won't help, and when I try to reach the hotel, I can't do that, either.
Prior to going to the Attorney General...paging @
starwoodlurker ...