Ha, that's rich... when you called them, was it better or worse availability?

I'm probably expecting too much of the CX search, given all the past complaints about their IT department. Digging a bit deeper, I'm also baffled by the Choice and Tailored awards... used to, the higher priority tiers implied better award availability, but now I'm struggling to find a single route where the Choice / Tailored awards offer anything over Standard. It's the exact same award seats, you just pay way more miles (in exchange for being able to book 360 days out, instead of 353). For awards <353 days out, I can't figure out what advantage you get by paying the extra miles... it's almost like an IQ test, to see if you're really paying attention.