Originally Posted by
damon88
My Ambassador has fixed several points issues on my behalf resulting in large points refunds.
So far the only thing she hasn’t been able to help with is inability to see any activity for over 6 weeks. But to be fair, even William has not been able to help with that one.
but shouldn’t I be able to email a normal mailbox and have this sorted out quickly? I just don’t see it necessary to have a single point of contact to chase down points for me.
In the new Marriott I think this service is necessary since the platinum desk is so abysmal. In L-SPG I could chat or call in and get a helpful platinum person who could help track down lost points. I ideally would prefer a dedicated “super help desk” instead of a single point of contact.