Originally Posted by
CLEguy
It is marketed as a single point of contact to resolve issues, but I can assure you that the Ambassador team is not equipped to do anything except make, change, and cancel reservations; reach out to properties in advance to put you in touch with those teams; and apply SNAs. They cannot help with your account, they cannot make your Choice Benefit, and they cannot follow up on system/point issues on your behalf. Frankly, the Lurker team here is much better equipped to handle issues than the Ambassadors, in my experience.
My Ambassador has fixed several points issues on my behalf resulting in large points refunds.
So far the only thing she hasn’t been able to help with is inability to see any activity for over 6 weeks. But to be fair, even William has not been able to help with that one.