Originally Posted by
CLEguy
It is marketed as a single point of contact to resolve issues, but I can assure you that the Ambassador team is not equipped to do anything except make, change, and cancel reservations; reach out to properties in advance to put you in touch with those teams; and apply SNAs. They cannot help with your account, they cannot make your Choice Benefit, and they cannot follow up on system/point issues on your behalf. Frankly, the Lurker team here is much better equipped to handle issues than the Ambassadors, in my experience.
They request Your24 for you. I've had a success with that,with one attempt, so the score is 1-0 in my favor. The hotel was legacy Marriott and I suspect I was their very first Your24 request, with my Ambassador apparently having to educate the hotel about the benefit (although the hotel did seem to have an airline contract that permitted pilots to check out very late, so they should have been accustomed to room blocking and housekeeping logistics associated with Your24).