Originally Posted by
paule123
Not sure if it's just the store I frequent, but they no longer seem to offer compensation when they screw up. They seemed a lot more generous before they changed over to the electronic $5 gift card system for compensation. Perhaps the store managers get a black mark on their record every time they hand out compensation? In the old days if I had to wait 5 minutes for the iced tea to brew, or they forgot to put the sandwich in the oven, a $5 comp was offered with apologies. Not so much anymore.
Yes the store receives a hit to their customer service scores, just as they do a bad survey. If you feel the need for $5 for a minor delay to get fresh product, then complain to get it, as it is no longer in their best interest to be proactive. You may find that the store may offer you a better, get right now, compensation for your "inconvenience." Or you can be more proactive and order through the app so it will be ready when you arrive, but you won't know how long it sat waiting for you to arrive.
