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Old Nov 4, 2018 | 5:45 pm
  #50  
GUWonder
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Originally Posted by hailstorm
Not sure you understand.

In the past, both Grand Executive King and Grand Executive Twin were available for standard suite upgrades.

Then they eliminated the Twin. Only the Grand Executive King could be used for standard suite upgrade.

Now they are saying that the Grand Executive King is both a standard suite upgrade and a premium suite upgrade. No other suites apply for either.

How does one leverage this as a huge win?
Seems more like anything but a huge win for customers and yet another PR opportunity for Hyatt to over-promise to its customers while letting its hotels under-deliver to customers in a way.

Hyatt’s most important customers are the hotels and not the hotel room guests. And it shows up in this way too with WOH.
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