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Old Nov 4, 2018 | 8:23 am
  #13  
khabah
100k
100 Nights
100 Countries Visited
10 Years on Site
 
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Hyatt, Hilton, Marriott, IHG, Qatar Airways
Posts: 3,708
Back again for the first time since my last stay in the post above. Feedback:
  • Now that Sheraton migrated to the Marriott platform, I noticed a pre-arrival two-category upgrade in the Marriott app from a Deluxe City-View Room to a Club Sea-View Room. Upon arrival at the hotel, I was told that I was upgraded to a Club Room and when I asked about any suites being available, I was told that none were. I checked the app when up in my room and guess what... every room category is available for the duration of my stay. Side note: my colleague, who is a Platinum Premier Elite, was bumped up to a Junior Suite.
  • Wi-fi is very fast. Plat benefits at check-in are 1000 welcome points OR breakfast at the main restaurant, Al Hubara.
  • 80s design is still firmly in place; I've found out that the renovation was in fact designed to restore the 80s feel so this is very much intentional. Hope you like time travel!
  • My room is decent - spacious enough with a split-level design with the sleeping area above and a two-seat seating area down two steps. King-sized bed, strong A/C, balcony furnished with two chairs and a bathroom with tub, separate shower, toilet and bidet. Toiletries are, surprisingly, the icky Shine stuff; surprised they're still here, especially when considering the hotel's 'Grand' designation.
  • Executive Lounge is excellent - very spacious with plenty of seating. Food at happy hour [6-8 PM] is very extensive - salads, hors d'oeuvres, sushi, hot dishes [with a few vegetarian-friendly options - yay!] and dessert. You can effortlessly build yourself a full meal here. Alcohol consists of a few liquors and red/white wine.
So far, so good aside from the sneaky upgrade thing at check-in. While it can be argued that an upgrade is an upgrade, I can't stand it when hotel staff tell you something erroneous/that can so easily be proven otherwise. Sigh.

khabah
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