Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
I don't stay at Marriott hotels now unless they are significantly more convenient. They don't deserve my $$$ otherwise. I am at a Marriott next week though (Cambridge) since it is right across the street from where I need to be every day. Other than that - Hilton (with AX) turned out to be better than expected - even did a Radisson last week. Good chance I will not even have 75 starriott nights this year. Maybe the sweep in January will work (not counting on it) and I will be LTPP.
Reality is - Marriott does not care about customers - the IT issues can be put in the category of incompetence and poor planning, but the complete lack of customer service is a conscious business decision. One I do not feel like supporting if I can help it.