Originally Posted by Fredd
It would be helpful to know the menu description. A typical ahi appetizer (or entree) would indeed be seared and raw/very rare in the middle. Well done tuna is not a treat IMHO. If the menu described it accurately, then I'd suggest the complaint is analagous to complaining your steak tartare is underdone.
That having been said, I think any restaurant with pretensions to "fine dining" would do what it could do please the customer, e.g. "Sir, we would be happy to provide an alternative for you."
Bon Appetit!
My issue is that the waiter showed no willingness to please the customer. I didn't ask for my money back, I didn't ask for a replacement item from the menu, I simply asked for the food to be cooked a little bit longer. Since I wasn't going to eat it in such a raw state then it wouldn't have hurt to at least try cooking it to my liking.