Originally Posted by
UKtravelbear
Yes I think you may have hit on the solution. I am not totally au fait with how AA calculates the miles needed for a trip but your idea is a rational explanation. Which is why I just suggested the OP asks AA for details of how they calculated this refund.
A relatively recent EU court ruling clarified that it is the cost of the downgraded segment not the entire trip that is reimbursed.
i am very inexperienced with regards to FlyerTalk so please excuse the rant. Yesterday an AA manager explained that our refund was based upon the difference between a mileage coach fare (on the day of the flight) and business class fare that we paid (130,000/ticket purchased on 11/10/17). They then calculated to return 95% of the difference. She then claimed she had never heard of EC261/2004. She was really quite condescending in her manner. That was the 10th conversation I have had with AAdvantage customer service. I have also emailed the VP of customer relations who then suggested I call AAdvantage customer service. Do you see a run around pattern here? Since then I have emailed the aforementioned ECC email address (I thank the person for that reference). We’ll see!!