Originally Posted by
swintec
I really dont understand the SNA system. Im waiting for 5 nights to clear starting this weekend and they still have not. I can reserve the suite for cash or points in a new reservation (states "almost sold out" though). I suppose the room type could be over sold. If the system is checking every day for 5 days before checkin, what exactly is it looking for if the room is available? Is it hoping it eventually sells out so it can simply fire off a SNA failure email and call it a day?
There are specific rooms assigned to the SNA pool. It’s not just any suite. I’ll give the example of the Moana Surfrider since I know it well. They have 2 suites on most floors of their 16 floor tower building but the SNA suites are a whopping 3 suites in the Banyan bldg. so if none of those 3 suites are available, the SNA won’t clear. The hotel may assign one of the Tower Suites at check-in. Good luck!