I know this is a thread to extol BA, but I also want to share another nice incident with VS and kids. Those were the days when they still flew HKG to SYD. We were flying with then 3.5 year old junior but for some reason they didn’t load a kiddy pack on the plane. Shortly after we got home, he received a huge package by courier, with a nice backpack and all sorts of goodies inside from VS customer service in HK. Couldn’t rub the smile off his face for the rest of the day!