Originally Posted by
GetSetJetSet
On the line with Finnair now and they are saying since BA operates the flight, BA should be the ones to process the upgrade and with Avios...no one seems to know the deal.
Don't waste your time calling anyone. You won't be upgrading this flight using Avois. The BA agents are just fobbing you off to AY, but the only way you can upgrade this flight is by cash.
Sorry to be blunt
