Originally Posted by JonNYC
There are lots of different fares-- maybe a given -M- fare to ABC is refundable while another, specific, -M- fare to XYZ isn't. Wherever you are pricing it, I would hit "view fare rules" and take a look rather than take anyone else's word for it.
Jon is exactly right, as usual. Tell your agent to fax you the fare rules for the particular tickets and read for yourself. Of course, if your agent says they are (and they turn out not to be), then you may have a claim against your agent. But why screw around when it's easy to read the rules?
