Originally Posted by n7371f

I remain awed by Northwest's technology from a decade ago in comparison to Deltamatic. AOP was such a better system. To this day I often have to wait for a DL agent to get on the phone to get a change done at the airport. With NW and AOP it was 3 clicks mostly. It's even worse at contracted airports, like GEG, where a majority of staff has no clue how to work Deltamatic beyond check-in. And NW front line workers miss AOP too...just ask them.

And nwa.com was still more functional in 2008 than Delta.com is today.

Of course the original plan was to scrap Delta's customer facing technology for AOP and Pars but once Richard saw the price, Deltamatic lived.