FlyerTalk Forums - View Single Post - Global Entry / NEXUS Citizenship Update Procedure
Old Oct 31, 2018 | 10:26 pm
  #50  
Majuki
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Join Date: Jul 2009
Location: SJC
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Originally Posted by NikSem
Finally, in my original post I said that I had asked the officer to purge the green card info, but he said he couldn't do it for technical reasons (not on that particular day, but in general).
Multiple other data points on this thread prove that is not the case. Try go a different day at a different time or have the officer ask around if the same officer is there. This is not an every day request, but the only way to add or remove documents outside of a renewal is to go to an enrollment center to process the request.
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