FlyerTalk Forums - View Single Post - PM no access to C+ on DL metal if ticket booked through KLM?
Old Oct 31, 2018 | 9:48 pm
  #19  
flyerCO
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Originally Posted by btonkid12345
You know its not over, right?

The 24 hour risk free cancel policy applies to KL tickets too.

If I were you, I would call, ask for a Supervisor, say you didn't know you were booking via KLM or this problem would occur.

Tell them you don't like it and wish they had a more seamless JV. Also tell them you've learned from it, but could they make a 1 time exception for you and change it to a DL flight number? I bet they'll do it as an even exchange "one time"
They're not changing flight numbers unless the new ones work with the bought fare. 24 hour policy depends on how/where/when it was bought with KLM flights.

AS for seemless, that has nothing to do with it. Even though it's going to be on a DL metal plane, you bought a KLM flight. As i tell people think of a codeshare flight basically as a flight by the marketing airline. However they know they won't be able to fly it. Thus you are protected on a flight at exact same time operated by the operating carrier. Till DoD, everything is handled as if the marketing airline was really going to operate the flight theirself. DoD everything gets done via the operating carrier flight number. Thus it's not possible to do window upgrades, cause till DoD you're not on a DL, but rather KLM flight as far as system.
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