Originally Posted by
C17PSGR
Starwood properties use(d) Lightspeed as the property management system while Marriott uses Marsha. Lightspeed didn't show anything other than Plat/Gold so the properties couldn't distinguish anything more than Plat.
So glad to see them move to a system that might allow that distinction.
Not quite right about the systems. SPG uses Lightspeed as the PMS primarily in the US and some hotels in Asia. Other SPG hotels all use Opera as the PMS, and MR hotels generally use Opera.
Marsha is the central reservations system of Marriott and this is now what all hotels are being connected to. It is the configuration and customization of Lightspeed and Opera for SPG hotels that is changing so they connect properly to the Marsha system (and others).
Every hotel before and after this change can see the exact level of each customer's loyalty program because there are other systems that allow them to see this. The information is available but it is up to hotels to use it.