Originally Posted by mfdesquire

I got this message, too, and my account has also been locked, although the DM rep (who can see the account activity) told me that the last successful login to my account was several weeks ago and that there have been no recent attempts to use any miles (all my miles -- about 600k -- are still there). I'm guessing that someone whose number is very similar to mine perhaps transposed two digits (I do this occasionally), kept trying without realizing that the number, not their password, was what was wrong, and eventually locked my account.

As I am an attorney in the financial services industry, I quite understand the need to suspend accounts for suspicious activity. But I am extremely upset that DL doesn't have a procedure to resolve these sorts of issues quickly over the phone. When attempted fraud occurs on one of my credit cards (happens at least twice a year), I get a text or call from their fraud department; I contact the fraud department; they verify me; they discuss the suspicious attempts to use the card (to determine if I made them or not); and then they reactivate the account (sometimes after changing the account number). If they have changed the number, then the next day, FedEx delivers me my new card. Everything is done quickly over the phone. I don't have to send them a copy of my driver license via e-mail and then wait for an e-mail reply up to 30 days before I can use my card again. At most, I have to wait until the next day for FedEx, and even then, I know precisely what the time line is (and I have online access to my account in the interim).

Has anyone else experienced this problem? And has DL been able to resolve it?

Cheers,
Mike