Originally Posted by
jdrtravel
Aside from problems related to labor issues, my memory is that performance in terms of flights being on time and not being cancelled was among the best in the industry. The a/c were not fancy, the food just OK, the lounges rather simple, but operationally I remember NW being a leader. Am I wrong about that?
It's been a long time, but if my memory is correct, Northwest was among the best in on-time performance, but that wasn't saying much as the overall US airline industry was pretty bad in that metric in the mid-2000's.