Originally Posted by
swag
But I'm inclined to give the hotel a bit of a break in this case, since the notification came just a few hours after booking. That seems different than canceling a months-old reservation the day before check in.
Didn't notice this in the original post (I read "a week ago" and then "28 hours in advance of the booking" and assumed there was a 5 day lag - I didn't realize the whole story was being told in the context of the past). It is an important point. Agree that this is a mitigating factor.
While annoyed and a failure by either Marriott IT, the hotel itself, or both, it is more understandable.