Originally Posted by
jordyn
How is that quite clear if no one knows anything about it?
Because in any investigation, esp. security related, you don't want the public and the possible perpetrator(s) to know anything.
Originally Posted by
mikeef
I don't need to know the inner workings of their security. I would, however, like a consistent message that doesn't take six people and 90 minutes to get. A "here's what you tell the customer" explanation would be good.
+1000
There should be a consistent message to tell the customer prepared and staff so trained and it so documented in the internal docs, which obviously isn't the case.
As so often is the case, DL totally botches communications. DL just isn't good at - and doesn't put any value on - communicating with its customers. Sad, but true. With DL, the customer always comes last.