Originally Posted by
RealHJ
I think that it's quite clear that DL does have a process, it's just that it is not known to anyone but the back-office/security people who deal with it. Probably so for a good reason.
I don't need to know the inner workings of their security. I would, however, like a consistent message that doesn't take six people and 90 minutes to get. A "here's what you tell the customer" explanation would be good.
Originally Posted by
pulpfiction78
I wonder if there's been a recent surge in compromised accounts, resulting in a lot of miles drained, and that Delta has instituted new security measures and still trying to figure out the flow of it all.
The woman I spoke with today implied that I was not the only one.
Mike