Originally Posted by Horace

It's true that the Ultimate Reservation Guarantee applies specifically to being "walked" — arriving at a hotel that is operating but unable to honor your confirmed reservation.

However, the right thing for Marriott to do would have been to offer some sort of customer service adjustment to you to you — points or cash — for the time you had to waste on the phone, the inconvenience of staying at a more distant property, and the general aggravation that accompanied all that.

It wasn't your fault.

Somebody at Marriott or at the hotel was careless if the reservation system allowed you to make a reservation that the hotel had to cancel a few hours later. It should not matter what caused the problem — Marriott should take responsibility and make it up to you. Shame on Marriott for dropping the ball.