Originally Posted by
WaytoomuchEurope
I actually can't understand the logic for not pre-boarding families with infants and toddlers.
Who loses? Does it really bother those of us in 1/2 who, worst case scenario are in the exit row (say, 31?).
Flying with kids sucks. AC should just make it a touch easier on those families and let them be Zone 0.
Seems to me there are two different issues under discussion here.
1. In the OP's case they were denied any kind of pre-boarding, period. Which is against policy, and not necessarily very common.
2. Which is best choice, between current 2.5 policy or previous pre-zone 1 policy. As usual, tradeoffs and reasonable arguments either way.
But given AC's (surprisingly successful) current strategy of being two airlines in one, with customer-oriented high end while LCC-like, no frills, pay for everything at the low end and with a big empty gap in the middle, I can see the rationale for current policy. Which arguably is not really bad for families either: they get to board when still reasonably organized and their seating area reasonably emty and with bin space.