I am a 62 night platinum elite. Prior to the SPG merger most of my stays were with SPG, so Marriott may not value me as much as a legacy Marriott Platinum.

Here is my story. I booked The AC Boston North hotel a week ago using a 35,000 point night cert. I received a reservation confirmation number. I booked flights and tickets to game 1 of the World Series. I booked the hotel Monday morning and my stay was for Tuesday night. I received a call from the hotel a few hours later saying there was a mistake and they do not have any rooms. The said they were cancelling my reservation. I asked them not to because I did not have other accommodations, they did anyway. I asked them what I was supposed to do, they said call Marriott rewards. I called and spent about 3 hours on hold and waiting and I was able to stay in a less convenient AC hotel in Boston. I was given no compensation and used my 35,000 cert for the other hotel.

I looked up the Ultimate reservation Guarantee yesterday and emailed Marriott about my reservation being cancelled and that I should be given 90,000 point, $200USD and my night should have been paid for. Here was the response I received....
Hello XXXXX,

I am sorry your stay at AC Hotel Boston North was cancelled due to no availability. I can understand your concerns with your expectations of being a Platinum member not being meant. However, the hotel did call you in advance so the paid night for your stay does not fall under the being Walked requirements. And the $200 benefit applies as follows:

"If an Elite Member believes that compensation is due with respect to any aspect of the Elite Benefits Guarantee, he/she must request payment of the compensation while still a guest at the Participating Property, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation."

I am going to share your details that you provided with the executive team at the hotel. They will take action and respond to you soon. I ask that you allow us three to five business days to resolve this issue.

You can count on Marriott to improve your experience in the future.

Thank you for choosing Marriott and we appreciate your loyalty.

Best Regards,

XXXXXXXXX
Marriott Customer Care
Wichita CEC

Is this correct? Am I really due no compensation because they cancelled my reservation 28 hours before check-in?