Originally Posted by
tfong007
How bad can the customer service get. I reported a missing stay and this is the response I received. ... is the point in contacting customer service if they refuse to lift a finger. How lazy can someone really be? All the information is in the Marriott system.
Dear Mr. xxxxx,
Thank you for reaching out to Customer Care in regards to your missing credit. It is my pleasure to assist you.
I hope you enjoyed your stay at our hotel, The Westin Lagunamar Ocean Resort Villas & Spa. I apologize you were not credited the correct number of nights. In order to correctly credit your account, please send a copy of your hotel bill to:
[email protected]
Please be sure to include your membership number, if it is not listed on your folio. This may take up to seven days to be credited.
Best Regards,
Megan B.
Associate, Platinum Starwood Preferred Guest
Starwood Hotels & Resorts Worldwide, LLC
If it wasn't for including the property name, I'd say that was an automated message. It would be giving their IT too much credit to think they merged the name from your request to generate the message. Still boiler plate, manual or automated. Can't stop thinking how much of this is calculated action to get you to go away. I would think a simple query of the hotel data would yield confirmation of the stay and how much was charged.