How bad can the customer service get. I reported a missing stay and this is the response I received. ... is the point in contacting customer service if they refuse to lift a finger. How lazy can someone really be? All the information is in the Marriott system.

Dear Mr. xxxxx,

Thank you for reaching out to Customer Care in regards to your missing credit. It is my pleasure to assist you.

I hope you enjoyed your stay at our hotel, The Westin Lagunamar Ocean Resort Villas & Spa. I apologize you were not credited the correct number of nights. In order to correctly credit your account, please send a copy of your hotel bill to:

[email protected]

Please be sure to include your membership number, if it is not listed on your folio. This may take up to seven days to be credited.

Best Regards,

Megan B.

Associate, Platinum Starwood Preferred Guest

Starwood Hotels & Resorts Worldwide, LLC