I've said it before - the rank and file Wyndham front desk employee has no clue as to Diamond status. I stay in Wyndham properties 50+ nights a year and rarely ever have an employee mention my status. When I do request the extras (suite, and or late check-out) I am looked at with blank stares and at best a scripted response. There have been a few exceptions (for example) The staff at The NewYorker after initially giving me a standard (we have none available) noticed my Diamond status and gave me a very nice upgrade. A small hotel in Georgia actually mentioned my Diamond status and thanked me for my loyalty to Wyndham. That's it. Most desk clerks have NO IDEA that the diamond status means you have a customer that has shown loyalty to the brand and needs to be taken care of because his/her repeat business is the cornerstone of the hospitality industry. I have suggested many times that Wyndham rewards should do a basic orientation about the program and when you see a status pop up on the screen - then recognize it and try to show just a little extra for such a valued customer. Please don't mistake my meaning. I realize Im staying in Day's Inns and Howard Johnson's... I don't expect a red carpet and a band to play when I walk up. What I would like to see is when I go to the front desk of a new property is the recognition and friendly service that you get when you stay at a place 20+ times and the staff begins to recognize you - thats what my Diamond Status should get me... instant recognition as a valued customer who has proven brand loyalty.