Originally Posted by
ethernal
Agreed. This is self-imposed complexity - which is fine, but if they are going to create complexity, they need to be able to manage it.
Exactly. Not even self-imposed complexity - just self-imposed attempts at trying to increase revenue.
Again, that's fine, but they need to stand by what they sold. If they sell something as "Delta Premium Select" then try to use the fare class letter or fare rules to try to wiggle out of it - completely unacceptable.
The "common traveler" can barely understand all the other complexities of the airlines; if something says "Delta Premium Select" or "First Class" - even if they screwed up the booking code - they should honor it.
I haven't decided whether I feel like writing in to DL to get the Premium Select, or take the 75% downgrade refund (as I'm not in "Main Cabin" and not "Delta Premium Select" - it doesn't even just say "Premium Economy" or anything, but very specifically "Delta Premium Select" which is a product with heavy marketing around those 3 words.