Originally Posted by Horace

It will be interesting to see if those to whom this matter has been forwarded will take it seriously. That would mean a quick correction to the webpage for the property — which hasn't happened as of now.

The official webpage for the Lingfield Park Marriott Hotel & Country Club identifies the property as a hotel — not just by its name, but more importantly, by the top line of the webpage. Until that changes, a Platinum Elite guest has a legitimate right to expect the guaranteed Welcome Gift (1000 points or USD $10 F&B credit) AND guaranteed breakfast for member +1 (in the restaurant because there is not an executive lounge at the property). Also, the Platinum Elite guest has a legitimate right to choose guaranteed late check-out.

If the hotel fails to provide Platinum Elite benefits for a Marriott-branded hotel, then the guarantees apply — no matter what the hotel claims.

I would also argue that any reservations made while the property is officially a hotel should be honored with hotel benefits, not with resort benefits.

If Marriott corporate fails to take this situation seriously, it undermines the Elite benefits program. It puts the Platinum Elite guest and the customer-facing hotel employees in an awkward, adversarial position. That's a heck of a way to treat Platinum Elite guests.

Whether this property meets the standards of being a Marriott resort is a separate issue.