Originally Posted by
kthomas
Thank you sirs/madams. I'll try again.
My quite refutable presumption here was that the underlying R fare was not PS because when you read the fare rules on ITA it says it's Economy. Is that correct or not?
I had an issue similar to yours where not only did it put the R segment into PS, but the connection JFK-LAX was showing "First Class (R)" too.
I booked one and it changed to Main Cabin on My Trips. Contacted DL and it took awhile to get someone who understood what was happening.
They did their best and told me to write in - either via DL email or DOT - to get the 75% refund or reroute onto real PS.
This is a multi billion dollar company and their IT has ti be better than this. Idgaf if they are losing some money here because they started this mess with so many service options and then starting E fares while KL.and AF don't use E...for a JV they need to step it up