Hi all, thanks for the reply...
Yes my sales agent is aware of the issue and has referred me to a member service person, but so far no real solution yet.
I've also tried to contact the call center and also sent a message from the contact us page on the website, but no response yet.
Fingers crossed it can be resolved soon.
On a side note, do you know why sometime we still have to pay a relatively small amount when we use the stay plus certificate ?
For example the Mercure Ginza in Tokyo even though it says free on the initial page, when we go to the next page it will show that usd 15 or so is still payable.
Thanks again everyone