Old Oct 29, 18, 6:57 pm
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,063
Originally Posted by Mr. Strong View Post
After I got my data security breach email from CX, I sent an email to Rupert Hogg, another senior manager and their infosecurity desk. I asked some straightforward questions. It took their Customer Relations team 3 days to send me the following pathetic reply.

"Thank you for your email to Mr Rupert Hogg, our Chief Executive Officer, our senior management team and the info security team regarding your concerns on the data security event.

We are sorry that we have not been able to respond as of yet. We fully appreciate and recognise your concerns. Please allow us to look into the matter before replying to you in more detail. In the meantime, thank you for your patience and for taking the time to contact us.

Yours sincerely
Customer Relations Department
Cathay Pacific Airways Limited
Hong Kong Dragon Airlines Limited"
What a joke...
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