Hi All, that the stays plus is not in you account is a two edged sword. It should be in there of course, but I wouldn't push for it - as long as your Accor+ Manager and you are both aware of it, I would leave it as it is.
Why? Because the Stay+ cert is causing the issues with the booking platform. I have now gone through this test with them and have temporarily removed the stay+ cert. The system now load rates and rooms fine.
So IMO, don't rush to get them into your account online. Again: as long as you and your Accor+ liaison are on the same page!