Originally Posted by
OfficeGlenn
My sister and brother in law were denied early boarding today on a flight out of YVR on a domestic flight by the gate agent while travelling with a 7 month old and told to board with their zone.
Air Canada's web site seems to indicate early boarding for families with children 6 and under but is this an official policy and was the gate agent wrong in denying early boarding is early boarding at discretion of gate agent?
The policy is that they are allowed to board following Zone 2 boarding (so, "Zone 2.5").
Agents sometimes allow them to board first, which is discretionary, But the policy is Zone 2.5.
So if the agent denied them boarding before Zone 1, then that was according to protocol. If the agent denied them boarding at Zone 2.5, then it was against protocol.
But if your sister and brother are Super Elite/E75/E50/E35 or Star Alliance Gold or full fare coach or in Business Class, or they had other means to afford them Zone 1 or Zone 2 boarding, then they were also entitled to that boarding sequence.
You can find more information in this thread:
Air Canada introduces zoned boarding