Originally Posted by
makin'miles
It’s ridiculous. Are you by chance calling the US number? If so, try the UK number (or Hong Kong or something). I’m a non-US Gold member, but the US number in my account never goes through, and is always too busy. It’s not about the centre being particularly busy this weekend - there’s a clear, systematic problem, coupled with a website that can’t handle many tasks.
I am currently in Europe but am a night person so usually do my flight stuff after midnight...so that means the only way for me to get through is by calling the US number. But I have also had this hanging up problem with the UK number, so I think it doesn't matter whether you get connected to the UK or India call center and which number you are calling, its just their policy. I have been tempted to try HK, but usually only open when its like 3 or 4am here, so never tried. Does that number connect to a HK office? Also, am I the only one who thinks that its inadequate that the flag carrier of the UK doesn't provide 24 hour call center access at least in the UK?! An airline that serves millions of pax every month across thousands of flights...
I know that they are all about cutting costs, but with the healthy profits that IAG are making, it feels as if its coming at the expense of certain areas of the customer experience...